“Oh, let me connect you”….TO THE END CALL OPTION!

While the lovely phone operators that answer your call to transfer you to the right division (member number please; and who do I have the pleasure of speaking with? Can you verify your zip code for me?), they don’t seem to have very strong transfer skills. About 75% of the time when I call the general number, during the call transfer, I get disconnected.

It’s my favorite. After having listened to that obnoxiously peppy automated voice, then waiting for my call to be answered (and waiting, and waiting and waiting…), then giving my information, I now get to do it ALL OVER AGAIN.

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